Privacy Policy:

RJA Marketing, Inc. is the sole owner of the information collected on this site. The information collected on our site is used solely to produce your printed materials. We will collect information from our users at several different points on our website. We will not sell, share, or rent the information you provide to others. This website takes every precaution to protect our user's information.

Shipping Policy:

Items purchased will incur the normal UPS charges and will be reflected in the shopping cart shipping totals when you checkout. You can view the shipping charges each time you add a product to the cart.  Shipping outside the Continental US 48 states will incur additional shipping charges. Alaska, Hawaii, and international destinations, please contact us to verify any additional shipping charges prior to placing your order.

Refund Policy:

Please ensure that you input the correct information that you want to show up on your printed materials, as we usually print most items immediately and ship within 24-48 hours, not including weekends, and there is no going back once the material has been printed. We’re sorry, but there are no refunds for improperly submitted orders that have been printed or if there have been updates after you placed an order with us from the company you represent. RJA Marketing, Inc cannot be held responsible for marketing material changes due to unforeseen updates from the corporate office.

Contact Information:

Please contact us via the contact form, or call us at 281 855-6037. Our normal business hours are Monday- Friday 8 am to 5 pm Central Time Zone.

 

 

UPS Coverage Map:

UPS_Map

 

TERMS AND CONDITIONS 

1. ACCEPTANCE

Acceptance of our quotation or the placing of an order shall constitute acceptance of these terms and conditions in their entirety, unless specifically varied in writing by RJA Marketing, Inc..

2. QUOTATIONS AND ESTIMATES

(a) Quotations are based on current costs of materials and services and unless otherwise agreed in writing, are subject to amendment to meet any rise in such costs between the date of quotation and the date of execution, except that such quotation shall be held firm for 30 days.

(b) When quotations are based on specifications, roughs, layouts, samples, dummies or printed, typewritten or other good copy provided by the client, any extra work or cost caused by any variation by the customer of their original instructions or specifications shall be additionally chargeable.

(c) Upon acceptance by the customer, RJA Marketing, Inc.’s written quotation shall be deemed to have interpreted the customer's instructions correctly.

3. YOUR SUBMISSIONS

Order processing will begin when the following items are complete: 

        • Press-ready files are received

        • Payment is processed

4. PROOFS

If requested by the customer, proofs of work will be submitted for the customer's approval prior to printing. No liability is accepted for any errors not corrected by the customer on proofs.

5. PRINT/DELIVERY SCHEDULE

The delivery schedule comes into effect once a proof is approved. If the client chooses "no proof required", then the delivery schedule comes into effect once the payment is received. Turnaround time does not include shipping. Be sure to factor this into your schedule.

6. OUTSIDE WORK

Where the performance of any contract with the customer requires RJA Marketing, Inc. to obtain goods or services from a third party, the contract between us and the customer shall incorporate, and shall be subject to, the conditions of supply of such goods and services and the customer shall bear the full cost of such goods or services.

8. SPECIAL PURCHASES

Dies, knives, engravings or other special materials purchased for the execution of the customer's order shall be chargeable, but remain the property of RJA Marketing, Inc..

9. OVERS & UNDERS

RJA Marketing, Inc. makes every effort to deliver work in the precise quantity ordered, but the customer agrees to make no claim for damages in the event that the quantity delivered is within 10 percent of the quantity specified; credit shall be given for such shortfall and such excess shall not be chargeable.

10. CLAIMS

All claims in respect of work, or the quality or quantity thereof, shall be made in writing within 14 days of receipt by the customer. In the absence of such a claim, the work shall be deemed to have been received, checked and accepted as fully complying with the customer's specifications.

11. PAYMENT

All funds are taken in USD. Payment must be received before an order is processed.

12. REFUSAL OF SERVICE

We reserve the right to refuse any order at our own discretion (e.g., due to inappropriate or distasteful subject matter.)

13. FILE ERRORS

RJA Marketing, Inc. will contact the customer when errors are detected in their supplied files. The customer will be alerted to the issue and given the following choices:

       • Resubmit a corrected file (this will be treated as a new order). A $10 processing fee will be charged.

       • Request an estimate for RJA Marketing, Inc. to correct the files. This action will require additional payment before the order will proceed.

14. REFUNDS AND CANCELLATIONS

Partial refunds are available on orders that have begun processing but have not gone to press. A refund will be given for the portion of work that has not yet been completed. A $15 processing fee will be charged in such cases. For orders already on the press, no refunds will be given. To cancel an order, call us at (281) 855-6037. You will need to provide your order number, which can be found in the subject line of the email that you received after placing your order.

15. LIABILITY

RJA Marketing, Inc. shall not be liable for indirect or consequential loss, or for any loss to the customer arising from third party claims or delay of delivery.

16. FORCE MAJEURE

Contracts and deliveries may be suspended or delayed in the event of any strike, lockout, trade dispute, fire, tempest, breakdown, riot, theft, crime, civic disturbance, war, legislation, force majeure, the inability of the printer to procure essential materials due to any of the foregoing causes, or any other occurrence beyond our control preventing or retarding performance of the contract or delivery of work, and no responsibility shall attach to RJA Marketing, Inc.. for any delay, default, loss or damage resulting from any of the above causes, and the customer undertakes not to bring any claim for damages against RJA Marketing, Inc. arising from any circumstance described herein.

17. WAIVER

Notwithstanding that RJA Marketing, Inc., may agree with respect to any specific transaction, either expressly or by implication, to waive one or more of these terms and conditions, such agreement shall in no way release the customer from the other terms, conditions, obligations or requirements set out herein.

18. STANDING MATERIAL

RJA Marketing, Inc.'s discretion, all plates, type, cutting forms and other printing materials used in the production may be broken up and/or destroyed immediately on completion of work unless we are specifically requested in writing to keep it standing. All such matter kept standing shall remain the property of RJA Marketing, Inc.. If matter is kept standing, pursuant to such a request an additional charge may be made for storage, maintenance and any other necessary attention.

19. CUSTOMER'S PROPERTY AND MATERIAL SUPPLIED BY CUSTOMER 

       • Customer's property and all property and material supplied to the printer by or on behalf of the customer (including goods in transit) are held at the customer's risk and RJA Marketing, Inc. accepts no liability whatsoever for loss of, or damage to, such property or material unless otherwise agreed in writing.

       • Unless the customer establishes that RJA Marketing, Inc. has been negligent, the risk and cost of all spoilage of customer supplied materials shall be borne by the customer.

       • Where the customer supplies materials, they shall supply an adequate quantity to provide for in-production run up and spoilage and RJA Marketing, Inc. shall assume that such materials are supplied in the necessary quantity.